{"id":171,"date":"2026-05-16T10:22:10","date_gmt":"2026-05-16T10:22:10","guid":{"rendered":"https:\/\/pocketshopexpress.shop\/?page_id=171"},"modified":"2026-05-31T10:15:11","modified_gmt":"2026-05-31T10:15:11","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/pocketshopexpress.shop\/de\/refund-policy\/","title":{"rendered":"Erstattungspolitik"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\r\n
\r\n
\r\n
\r\n

Refund policy<\/h1>\r\n <\/header>\r\n\r\n
\r\n

We want you to enjoy your snacks worry-free, but since we sell food, returns are only accepted in very limited cases. Please read carefully before ordering:<\/p>\r\n\r\n

    \r\n
  • Eligibility:<\/strong> You may request a return within 7 days<\/strong> of delivery if your order arrived damaged, expired, or incorrect.<\/li>\r\n
  • Condition:<\/strong> Items must be unopened, in original packaging, and include proof of purchase.<\/li>\r\n
  • Process:<\/strong> Email <\/span> with your order number and photos of the issue. If your return is approved, we will send you a prepaid shipping label and instructions.<\/li>\r\n
  • Not eligible:<\/strong> We do not accept returns or refunds for opened items, change of mind, or taste preferences, including mystery boxes.<\/li>\r\n
  • Important:<\/strong> Returns sent without prior approval will not be accepted.<\/li>\r\n <\/ul>\r\n\r\n

    For any questions about your order, reach us at <\/span>.<\/p>\r\n\r\n

    \r\n Refund inquiries may also be submitted by mail to:
    \r\n Returns & Refund Office
    \r\n Friedrichstrasse 123
    \r\n 10117 Berlin
    \r\n Germany\r\n <\/p>\r\n\r\n

    Damages and issues<\/h3>\r\n

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.<\/p>\r\n\r\n

    Exceptions \/ non-returnable items<\/h3>\r\n

    Certain types of items cannot be returned, such as perishable goods or mystery boxes, including chocolates, pickles, etc., and custom products, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.<\/p>\r\n

    Unfortunately, we cannot accept returns on sale items or gift cards.<\/p>\r\n\r\n

    Mystery box policy<\/h3>\r\n

    At <\/strong>, we offer Mystery Boxes for customers who crave adventure and excitement in their snack choices. Our Mystery Boxes contain a selection of exotic snacks, including chips, drinks, sodas, candies, and chocolates. When you order a Mystery Box from us, please take note of the following policy:<\/p>\r\n\r\n

    1. Mystery box selection<\/strong><\/p>\r\n

      \r\n
    • When you purchase a Mystery Box from <\/span>, you authorize us to curate and select the items included in your box. Our team will handpick a variety of exotic snacks for your enjoyment.<\/li>\r\n <\/ul>\r\n\r\n

      2. Surprise element<\/strong><\/p>\r\n

        \r\n
      • Part of the fun of ordering a Mystery Box is the surprise element. You may not know exactly what is inside until you open it. Our selections are chosen to provide a unique snacking experience.<\/li>\r\n <\/ul>\r\n\r\n

        3. Product variations<\/strong><\/p>\r\n

          \r\n
        • Mystery Boxes are available in different sizes, such as small, medium, and large. Specific products and quantities vary by box size. Each box contains a variety of snacks.<\/li>\r\n <\/ul>\r\n\r\n

          4. Personalized notes<\/strong><\/p>\r\n

            \r\n
          • You may include a note with your order at checkout. If you have specific preferences or dietary restrictions, let us know and we will do our best to accommodate your requests where possible.<\/li>\r\n <\/ul>\r\n\r\n

            5. Customer satisfaction<\/strong><\/p>\r\n

              \r\n
            • We take care in selecting snacks for Mystery Boxes. Contents may not align with every individual taste. <\/strong> cannot be held liable if you do not like a particular product in your Mystery Box.<\/li>\r\n <\/ul>\r\n\r\n

              6. Returns and refunds<\/strong><\/p>\r\n

                \r\n
              • Due to the surprise nature of Mystery Boxes, we do not accept returns or offer refunds based on individual item preferences. If you receive a damaged or incorrect item, contact <\/span> and we will assist you.<\/li>\r\n <\/ul>\r\n\r\n

                By ordering a Mystery Box from <\/strong>, you acknowledge and accept the terms in this policy.<\/p>\r\n

                If you have questions or need assistance, please contact our support team.<\/p>\r\n

                Thank you for choosing <\/strong>.<\/p>\r\n\r\n

                Exchanges<\/h3>\r\n

                The fastest way to ensure you get what you want is to return the item you have; once the return is accepted, make a separate purchase for the new item.<\/p>\r\n\r\n

                European Union 14-day cooling-off period<\/h3>\r\n

                Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days<\/strong>, for any reason and without justification. Your item must be in the same condition you received it, unused, with tags, and in original packaging. You will also need the receipt or proof of purchase.<\/p>\r\n\r\n

                Refunds<\/h3>\r\n

                We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded to your original payment method within 10 business days<\/strong>. It may take additional time for your bank or card issuer to process and post the refund.<\/p>\r\n

                If more than 15 business days<\/strong> have passed since we approved your return, please contact us at <\/span>.<\/p>\r\n\r\n

                Last updated: May 15, 2026<\/p>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n